Terms & Conditions


Customer Service

New Hue Textile Studio is dedicated to providing our customers with a superior level of service. If you have any questions, please contact our Customer Service team. We are available 10 am to 5 pm (PST) Monday through Saturday.


Email: susan@newhuetextilestudio.com | tess@newhuetextilestudio.com
Address:  427 E Colorado Ave, Colorado Springs, CO 80903 | Studio 236

Limited Production Runs & One-Of-A-Kind 

At New Hue Textile Studio all products are limited production runs, which means that each design within a collection is created with a limited quantity on hand. We create artisan goods that are hand-made, hand-painted, hand-dyed, and hand-printed. Our website shop will note which are limited edition runs with quantities available and which are one-of-a-kind. 

Colors and designs that you are viewing on the website are an examples of what you are ordering. The product you receive may have slight variations from the website example. This variation is what makes our products works of art and one-of-a-kind items.

The dyes that we use bond with the fiber at a molecular level, becoming chemically part of the fabric. The colors are brilliant and permanent. They don't fade, even after repeated washings – which make them the perfect choice for the products in our collections.

Custom Orders

Let us know what inspires you!  We can create designs with custom colors, themes, shapes, and most sizes. Choice of materials will be determined based on the use of pieces being created. All custom orders will have swatches/sample designs signed and approved by client, prior to full production of order. We will provide you with a quote, once approved, we do require payment in full upon order, and please understand that it will be a final sale.  Please contact us with questions or to talk about custom projects.

Care Instructions

  • Bamboo Hemp blankets should be washed in warm temperature water.
  • Use mild laundry soap (non-toxic, biodegradable types preferred).
  • Do not use any type of bleach as it will fade the colors and weaken the fiber strength. 
  • Tumble dry at the low heat setting, and iron at medium setting if desired.
  • ALL products will be noted if dry cleaning or hand washing is recommended.
  • Please note that washed items are not eligible for return or exchange.

Wholesale Policy

We are happy to receive wholesale inquiries, and ask that all new and potential wholesale accounts complete a New Wholesale Customer Profile

As we are a small manufacturer creating specialty goods there is a minimum four to eight week turn-around time from the date of confirmed order. Several of our products are stocked and will ship if units are available.

All initial orders must be paid in full prior to delivery of goods. Our standard terms are 50% upon order placement and balance due upon shipping. Net 30 accounts will only be approved after a thorough credit review and application process has been completed.

Working with the Trade

We invite qualified design professionals to contact us about creating textiles and soft goods for clientele.  We love to collaborate in designing custom yardage for your designs needs. 

Payment

SquareSpace has teamed with Stripe, all payments are processed through their secure system.  Once the payment is fully processed, we begin processing your order.

International buyers are responsible for any and all duties, taxes or customs associated with your purchase. Lady BIM operates out of CA, and we are required to collect 8% sales tax on orders shipped to a California address. Those who live outside CA will not be charged sales tax for orders placed on the Lady BIM site, but should consult applicable tax laws in their state.

Order Processing

All orders taken directly through Lady BIM website are processed and shipped as soon as possible.  Our products are hand made, and many are one of a kind. We do have certain items that are stocked, those products are shipped immediately, but most are made to order.  Average processing time is two weeks, but please contact us in advance of placing your order if you are purchasing for a specific date.

Site Contents

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, and other materials that appear are copyrights, trademarks by Lady BIM Inc.

Colors

Due to different browsers and monitors, an exact color representation of the products cannot be assured, however, we endeavor to make the colors as close as possible to those of the actual products.

Inaccuracy Disclaimer

From time to time there may be information on ladybim.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability.

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience that this may cause you.